Returns & Refunds Policy

1. Return Policy

You have 7 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Products must include all original tags and accessories.
• Items that are damaged, used, or missing parts will not be accepted.
• Some products such as software, gift cards, and digital goods are non-returnable.

2. Refund Process

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed and credited to your original payment method within 5–10 business days.

• Refunds will only be issued for the cost of the product (excluding shipping fees).
• Late or missing refunds? Contact your bank or payment provider for delays.

3. Exchange Policy

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact our support team.

4. Shipping Returns

To return your product, please send it to our return address (provided upon request). You will be responsible for paying shipping costs unless the return is due to our error.

5. Need Help?

If you have any questions about returns, refunds, or exchanges, please contact our customer support team:

• Email: thankgodakachukwu24@gmail.com
• Phone: +234 8136291599